Induction for Healthcare Front Office Professionals

To equip Healthcare Front Office Professionals with a clear understanding of their roles and responsibilities in ensuring efficient, ethical, and patient-centric services. It focuses on accurate registration and documentation, effective communication, coordination with clinical teams, and maintaining confidentiality and patient satisfaction to deliver a seamless healthcare experience

To impart knowledge to the Front Office of the Healthcare organizations for adhering to Quality and patient safety protocols.

Introduction to NABH & Accreditation:Explaining the importance of NABH accreditation in healthcare. Creating awareness about quality, patient safety, and continuous improvement and highlighting the benefits of NABH accreditation for the hospital, employees, and patients.
Understanding NABH Standards & Compliance: Providing an overview of key NABH standards related to patient care, hospital management, and safety. Explaining the importance of compliance with NABH guidelines in daily work and Familiarizing employees with Standard Operating Procedures (SOPs) relevant to their roles.
Enhancing Patient Safety & Quality Care: Educating employees on patient rights, safety measures, and ethical practices. Emphasizing on the importance of documentation and reporting in maintaining quality care and promoting a culture of continuous quality improvement and teamwork.
Infection Control & Workplace Safety: Training employees on basic infection prevention & control (IPC) protocols. Explaining the importance of hand hygiene, PPE usage, and biomedical waste management. Ensuring awareness of fire safety, emergency response, and disaster management procedures.
Role-Specific Responsibilities in NABH Compliance: Defining how each employee contributes to NABH accreditation. Providing role-specific guidance on safety, patient handling, and clinical protocols. Encouraging employees to actively participate in audits, feedback mechanisms, and training programs.
Encouraging Ethical Behaviour & Professionalism: Instil a sense of responsibility, accountability, and ethical conduct. Training employees on effective communication and patient grievance handling. Fostering a positive work culture and teamwork aligned with NABH values.

INR 500 + GST @ 18% = INR 590 (Total)
Fee includes:
• Course handouts and learning material
• Certificate of Participation (upon successful completion)

Please note: Fee is non-refundable and non-transferable.