HCO Full Accreditation Masterclass- 6th Edition Chapter 4 – Patient Rights and Education (PRE)

Upon successful completion of the programme, participants will be able to:

Understand and uphold patient rights, dignity, and confidentiality in daily practice.
Apply informed consent processes for treatments and procedures.
Educate patients and families effectively on their condition, treatment, and safe practices.
Facilitate patient grievance redressal in line with NABH standards.
Contribute to a patient-centred, rights-based culture of care.

The PRE chapter focuses on respecting and protecting the rights of patients and their families while ensuring they are well-informed partners in their own care. It requires the organization to define, display, and practice patient rights and responsibilities, including rights related to privacy, dignity, informed consent, and grievance redressal.

This chapter also emphasizes patient and family education — empowering patients with the knowledge needed to participate actively in their treatment, understand their condition, and make informed decisions. It reflects the organization’s commitment to patient-centred and ethical care delivery.

The organization defines, displays, and protects patient and family rights and responsibilities.
Informed consent is obtained for treatment, procedures, and situations involving high risk.
Patients and families are educated about their condition, treatment plan, and safe medication practices.
Mechanisms exist for patients to voice complaints, concerns, and grievances, with timely resolution.
Patient privacy, confidentiality, and dignity are maintained throughout the care process.

All Healthcare Professionals and Workforce

INR 1000 + GST @ 18% = INR 1180 (Total)
Fee includes:
• Course handouts and learning material
• Certificate of Participation (upon successful completion)

Please note: Fee is non-refundable and non-transferable.