HCO Full Accreditation Masterclass: 6th Edition Chapter 9 – Human Resource Management (HRM)

Upon successful completion of the programme, participants will be able to:

Understand the framework for effective human resource management in healthcare.

Support standardized recruitment, credentialing, and orientation processes.

Participate in structured training and continuing education programmes.

Apply fair and objective performance appraisal practices.

Contribute to maintaining staff health, safety, and welfare

The HRM chapter focuses on ensuring that the organization has a competent, well-trained, and adequately staffed workforce to deliver safe and quality patient care. It requires structured processes for manpower planning, recruitment, credentialing, orientation, and ongoing staff development.

This chapter covers job descriptions, performance appraisal, staff health and safety, training and continuing education, and maintenance of personnel records. It emphasizes building organizational capability through a systematic and fair human resource management process

The organization has a documented manpower planning process based on patient care needs.

Recruitment and selection processes are standardized, with defined job descriptions for all staff.

Staff undergo structured orientation and periodic training relevant to their roles.

Performance of staff is appraised periodically using defined criteria.

Employee health, safety, and welfare needs are addressed through appropriate policies

All Healthcare Professionals and Workforce

INR 1000 + GST @ 18% = INR 1180 (Total)
Fee includes:
• Course handouts and learning material
• Certificate of Participation (upon successful completion)

Please note: Fee is non-refundable and non-transferable.