NABH Digital Health Standards Training for Front Office Staff

The front office is often a patient’s first and last point of contact with a hospital — from registration and appointment scheduling to admission, discharge, and billing. As hospitals increasingly rely on Hospital Information Systems (HIS) and Electronic Medical Records (EMR) to manage these touchpoints, front office teams play a critical role in ensuring accurate patient data capture, smooth digital workflows, and a positive patient experience. This training programme on NABH Digital Health Standards for Front Office Staff is designed to build practical, role-specific understanding of how digital systems should support efficient, secure, and patient-friendly front office operations.

The programme walks participants through the key chapters of the NABH Digital Health Standards — Access, Assessment & Continuity of Care; Care of Patients; Facility & Patient Management (including digital billing); Information Management; and Digital Access Controls — using real front office scenarios such as patient registration, appointment booking, referrals, admission and discharge, and digital payments. Participants will learn how accurate registration, structured patient data, secure digital billing, and information security practices come together to reduce errors, speed up patient flow, and strengthen the overall quality of the patient journey.

To familiarize front office staff with the NABH Digital Health Standards and their relevance to everyday front desk operations.
To build understanding of how digital systems support patient registration, appointment scheduling, referrals, and admission-discharge-transfer processes.
To strengthen awareness of digital patient billing practices, including pre-defined service charges and secure digital payment systems.
To equip participants with practical knowledge of accurate, secure data entry and information sharing across hospital departments.
To promote awareness of data privacy and access control practices relevant to front office roles, including safeguards under the DPDP Act, 2023.

Front office executives, receptionists, and patient registration staff.
Admission, discharge, and billing desk personnel.
Patient relationship executives and help desk staff.
Front office supervisors and administrative team leads overseeing digital patient workflows.
Healthcare organizations preparing their front office workforce for NABH Digital Health certification.

Gain a clear, role-based understanding of how NABH Digital Health Standards apply to daily front office workflows.
Learn how accurate digital registration and data capture improve continuity of care and reduce downstream errors.
Understand how digital billing systems, pre-defined charges, and secure payment options improve the patient experience.
Build confidence in handling patient information securely and in compliance with data privacy requirements.
Strengthen your organization’s readiness for NABH Digital Health certification through a digitally competent front office team.

Training Fee: INR 2000+ 18% GST= 2360/-

Fee Includes: